Frequently Asked Questions
Everything you need to know about your DEZI experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow its journey to your doorstep.
Do you offer international shipping?
Yes, DEZI ships worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I care for my DEZI garments?
To ensure longevity, we recommend following the specific care instructions on the inner label of each piece. Generally, we suggest cold washing and air drying for our premium fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and installment-based payments through Klarna and Afterpay.
How can I determine my size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for fit notes.